The following "Operations Manual" is the basis for formulations in Operations Manuals of Airlines which established CISM. It was created by "Stiftung Mayday" in cooperation with Deutsche Lufthansa Passage, Swissair and Austrian Airlines.
The commander should conduct an "Operational Debriefing" with all crew members concerned after any incident which might have led to a different perception about the event.
Such a non-routine event is defined by 3 criteria:
An "Operational Debriefing" should take place as soon as possible after the incident and be as short as possible, covering only the factual side of the event.
Examples are: diversion, go-around, etc..
During this "Oprational Debriefing" the following questions shall be dealt with:
An “Operational Debriefing” which lasts longer than 15 Minutes or strong physical, behavioural and/or emotional reactions among the crew members indicate that a CIS-Debriefing may be necessary as a follow-up.
CIS (Critical Incident Stress)-debriefing measures should be conducted after an “Operational Debriefing” whenever any crew member has been exposed to an extreme level of stress. Stress levels can be extremely high in situations, which are perceived as a strong threat to life or health.
Examples of situations that may generate an extreme level of stress are:
Immediate reactions may be lack of attention, decrease of information processing and performance, inability to concentrate, confusion, symptoms of shock and/or withdrawal.
Crew members and their family members may require individual assistance in dealing with the physical and emotional impacts of extremely high stress levels after involvement in an incident or accident. The Flight Operations Department of …… has established CISM-Teams for provision of such assistance to its crew members.
Frankfurter Strasse 124,
Tel 49 (0) 700 77007701 - Fax 49 (0) 700 77007702
Account No: 4440, Frankfurter Sparkasse (Sort code 50050201)
IBAN: DE36 5005 0201 0000 0044 40, SWIFT-BIC.: HELADEF1822